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PwC Luxembourg announces the publication of its report: “Banking Trends and Figures 2023 Technology: an enabler or a threat?”*. Highlights were discussed at the dedicated “Banking Back to Work Get Together”, held on 26 September 2023.
The financial services industry has historically lagged behind when it comes to adopting new technologies. However, in the post-COVID era, maintaining any form of competitive edge without leveraging technology has become almost impossible. Digitalisation has revolutionised the way financial services are delivered, empowering customers with convenient and accessible channels for banking. This digital transformation is already leading to increased efficiency, reduced operational costs, and improved customer experiences...
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