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Mensuel de mai 2021 - Informatique financière

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Customer Experience (CX): Change and opportunity in equal measure
With ever-shifting consumer behaviours and attitudes alongside the meteoric development of new technologies, it is no surprise that financial organisations in the asset and wealth sector face unprecedented change. Undoubtedly one of the most influential changes is with customer-brand loyalty. Instead of brands seeking loyalty from customers, the customer now expects loyalty from the brand. Here, Valentin Quisquater (picture), Portfolio Marketing Manager at Paragon Customer Communications Luxembourg S.A., explains how change is impacting Customer Experience (CX) strategies and why, going forward, customer communications will play a vital role in delivering enhanced CX.   The plethora of new technologies available today means it has never been easier to engage online:...
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Ces entreprises nous font bénéficier de  leur expertise en collaborant avec Agefi Luxembourg.

These companies give us the benefit of their expertise by collaborating with Agefi Luxembourg.
DLA PIPER
Lamboley Executive Search
Loyens & Loeff
Bearingpoint
Pictet Asset Management
SOCIETE GENERALE Securities Services
Allen & Overy
Mazars.lu
Sia Partners
MIMCO Capital
Linklaters
Paragon
Ernst&Young
Lpea.lu
J. P. Morgan
Square management
VP Bank
NautaDutilh
Comarch
Stibbe
Castegnaro
AXA IM Luxembourg
Zeb Consulting
Generali Investements LU
Fi&FO