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Mensuel de mai 2021 - Informatique financière

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Customer Experience (CX): Change and opportunity in equal measure
With ever-shifting consumer behaviours and attitudes alongside the meteoric development of new technologies, it is no surprise that financial organisations in the asset and wealth sector face unprecedented change. Undoubtedly one of the most influential changes is with customer-brand loyalty. Instead of brands seeking loyalty from customers, the customer now expects loyalty from the brand. Here, Valentin Quisquater (picture), Portfolio Marketing Manager at Paragon Customer Communications Luxembourg S.A., explains how change is impacting Customer Experience (CX) strategies and why, going forward, customer communications will play a vital role in delivering enhanced CX.   The plethora of new technologies available today means it has never been easier to engage online:...
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Ces entreprises nous font bénéficier de  leur expertise en collaborant avec Agefi Luxembourg.

These companies give us the benefit of their expertise by collaborating with Agefi Luxembourg.
Pictet Asset Management
Generali Investements LU
Bearingpoint
Lamboley Executive Search
Ernst&Young
AXA IM Luxembourg
Fi&FO
SOCIETE GENERALE Securities Services
Lpea.lu
Paragon
NautaDutilh
MIMCO Capital
Mazars.lu
Comarch
Linklaters
Castegnaro
DLA PIPER
Allen & Overy
Zeb Consulting
Sia Partners
Stibbe
VP Bank
Square management
Loyens & Loeff
J. P. Morgan