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By Thomas STEIGER*, Chief Executive Officer of VP Bank (Luxembourg) S.A.
Increased customer expectations, digitisation and stricter regulation pose major challenges for the financial sector in terms of personnel and finances. VP Bank gladly accepts these challenges and sees exciting opportunities in them.
The banking environment has changed dramatically, especially in recent years. Customer expectations have risen significantly. In addition to a personalised range of services, the need for independence is becoming increasingly important. Customers are mobile and reachable and want to be able to access the bank’s services and information from anywhere and at any time.
Investors are also demanding greater transparency, both...
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