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By Benjamin Collette, Partner Bernard Lecaillon, Senior Manager, Deloitte Luxembourg
Technology has fundamentally transformed business, the broader economy, and society. Financial institutions face a radically shifting context for the workforce and the workplace. They must now embrace new ways of thinking about their talent and their operating model.
Popular solutions during the past decades have been geared toward the outsourcing of processes and services to locations with cheaper labor. Such a strategy leads to lower operating costs and threatens local competences and expertise. Research done by the Hackett Group suggests that about 2.1 million business services jobs were lost to offshoring in big US and European companies between 2002 and...
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