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Automation in the Banking Industry
When you use one of the terminals in a bank or make a transfer using online banking facilities, you are quickly given the impression that the banking industry operates on a fully automatic basis. Then you might just ask yourself, what do the roughly 50,000-strong workforce at Commerzbank or the 250,000 employees at HSBC still do exactly?
Enterprise Content Management (ECM) and Document Management System (DMS) tackle the automation of document systems, that means all correspondence, but not cash movements, accounting entries or the actual core business of a bank. Try to guess the number of times that you have already filled out a contract or a document at the same bank. In our opinion, ECM and DMS deal with roughly 5%...
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