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By Elena PETROVA, Partner Deloitte Luxembourg and Eric GUTZWILLER, Director Deloitte Switzerland
Private bank lending has recently faced numerous pressures, including waves of new regulation, volatility in interest rates, increased credit risk, heightened competition including digital marketplaces and brokers, as well as client behavioural changes due to the generational shift of wealth. However, many institutions have turned these challenges into opportunities to optimise their processes and make them more efficient for mortgages and Lombard loans(1) alike. For example, some banks are now able to grant certain loans within a few hours after the client’s request, significantly increasing client satisfaction while also reducing the cost to the bank.
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