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An email sent to a client with information about another customer, or a client who has been taxed more than they should have been, or a decision taken based on an incorrect report. Each of these situations carry a high cost for the organisation in which they occur, either reputational or operational. They are all caused by the incorrect treatment of data which could be avoided with an effective Data Quality program.
A governance structure can be built around data quality which can be initiated by answering the following key questions.
What are the data quality issues you currently face?
The first action to perform when implementing a Data Quality program is to build a Data Quality inventory. This inventory should...
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