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By François BADE, Partner, Pascal MARTINO, Partner Ruben VAZ, Senior Manager, Deloitte Luxembourg
Digital maturity is frequently celebrated as a transformative milestone for the banking industry, representing a shift toward seamless, customer-focused services enabled by advanced technology. While Luxembourg is widely recognized as a global financial hub, its retail banking sector continues to encounter significant challenges in its digital transformation journey and in enhancing the range of functionalities offered to customers.
Over the past years, flagship retail banking institutions have made incremental progresses in improving their digital offerings. These include advancements in mobile apps, online banking platforms, customer...
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