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By Niels Priem, general manager at Lexmark Benelux
Although the economy is showing signs of life, retail banks are still under incredible pressure. As well as mounting market pressures, ever-increasing regulations and the entry of nontraditional entities, there is still lingering mistrust from ever more discerning customers and a host of new payment methods and channels to cope with. All of this is deeply impacting the bottom lines of retail banks. Add in new regulations – ranging from the UK's seven-day account switching through to Basel III, Foreign Account Tax Compliance Act (FATCA) and the Single Economic Payments Area (SEPA) – and it's clear that there’s never been a greater need to streamline banking workflows to drive financial performance and exceed...
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