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Released today, KPMG Luxembourg ‘Inside customers’ minds to deliver valuable experiences' sheds light on customer experience expectations in what we now call the “new normal”. The research shows how many customers have since reverted to their initial pre-Covid high expectations and regardless of the persisting difficulties, they now expect brands to perform at their peak, if not even higher. The study is part of a KPMG global research project from the Customer Experience Excellence Center analysis supported by customer specialists KPMG Nunwood, conducted with 88,616 consumers across 26 countries worldwide.
KPMG surveyed over 1,000 customers for its Luxembourg study, covering nearly 80 brands across nine sectors. The ranking of the top 10 Luxembourg brands is being...
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