Recherche
S'identifier
vendredi 14 mai 2021
Tous les titres

 

Fax du vendredi 14 mai 2021 - Tous les titres

go back Retour << Article précédent     Article suivant >>

 

Customer Experience (CX): Change and opportunity in equal measure

With ever-shifting consumer behaviours and attitudes alongside the meteoric development of new technologies, it is no surprise that financial organisations in the asset and wealth sector face unprecedented change. Undoubtedly one of the most influential changes is with customer-brand loyalty. Instead of brands seeking loyalty from customers, the customer now expects loyalty from the brand. Here, Valentin Quisquater, Portfolio Marketing Manager at Paragon Customer Communications Luxembourg S.A., explains how change is impacting Customer Experience (CX) strategies and why, going forward, customer communications will play a vital role in delivering enhanced CX.   The plethora of new technologies available today means it has never been easier to engage online: something more...
Cette page n'est accessible qu'aux abonnés payants.
Veuillez vous identifier si vous êtes abonnés à la consultation de nos archives.
Nous vous invitons à souscrire un abonnement, ou à prendre contact avec nous.

This page is only accessible to paying subscribers.
Please identify yourself if you have subscribed to the consultation of our archives.
We invite you to take out a subscription, or to contact us.
Ces entreprises nous font bénéficier de  leur expertise en collaborant avec Agefi Luxembourg.

These companies give us the benefit of their expertise by collaborating with Agefi Luxembourg.
DLA PIPER
Lpea.lu
Stibbe
VP Bank
Loyens & Loeff
Foyer Group
Sia Partners
SOCIETE GENERALE Securities Services
Edmond de Rothschild
Pictet Asset Management
Castegnaro
Bearingpoint
PwC
Backer McKenzie
Ernst&Young
NautaDutilh
MIMCO Capital
Fi&FO
Comarch
Square management
J. P. Morgan
Zeb Consulting
A&O Shearman
Lamboley Executive Search
Digital Services, Technology and Consulting
Linklaters