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By Markus Möller, Director Kurt Salmon*
Over the past few years, large and international companies have undertaken great efforts to improve their efficiency and operational readiness. An increasing number are moving to a shared services model for delivering support functions. These companies aim to concentrate on their core businesses and bundle support processes in shared services centres, which can be defined as organisational units that provide supporting processes to internal customers beyond the demand of a single business unit. The basic premise for an SSC is that by bundling and centralising activities, services provided by one local department can readily be offered to others. Functions that are typically transferred to an SSC include accounting, IT,...
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