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More than ever, the digital transformation of financial services and of distribution models occupies a strategic place for the banking sector. A change that started slowly with developments in online banking, seamless transactions and IT infrastructure with more and more functionalities, the trend has clearly accelerated during the Covid-19 pandemic. For the first time, banks introduced large-scale working from home for their employees, and quickly adapted to serve their customers remotely. The short term is now giving way to the medium and long term, with an in-depth digital transformation. To support ABBL’s members in achieving their digital goals, the ABBL has ramped up its Innovation, Digital Banking Payments Unit with new team members bringing additional knowledge and...
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