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By Tom VROMAN, senior consultant Alexis BOURRACHOT, analyst, Wavestone Luxembourg
Amongst the vast arrays of themes beyond “digitalisation in banking” the one than comes first to mind, especially from clients’ perspective, is mobile banking. While all retail banks offer a mobile app solution to their clients, numerous private banks have still not yet developed a mobile app in 2019. Our study aims at understanding the development of mobile apps by private banks in Luxembourg. For that purpose, we studied a sample of 38 private banks with offices in Luxembourg; 22 of which are pure players in private banking, and 16 of which are universal banks, i.e. banks offering both retail and private banking services.
We addressed the following...
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