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We are in the midst of a digital revolution, which is transforming the way consumers expect to interact with companies. Half of the world’s population – 3.7 billion people – are now active internet users, up 10% in the last year alone. As a result, digital sales are soaring; the total value of e-commerce will climb beyond US$2 trillion for the first time this year.(1) Such rapid behavioural and technological change brings huge opportunity, and we are seeing the wealth management industry continue to evolve by introducing technology that affects the way they interact with partners and clients.
Mass-market retail providers and advisers previously led the way when it comes to digital solutions, developing light-touch robo-advice, particularly in the US, to service those...
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