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By Phil Davies, Chief Technology Officer, and Geoff Hodge, Chief Executive, Milestone Group
Technology innovation comes in cycles. Every ten or fifteen years or so, a new wave of solutions comes along and shakes up the status quo, forcing users, administrators and managers to think again about the tools they use on a daily basis. We are at such a point today in the financial services industry. Fifteen years ago it was all about automating departmental workflows and eliminating the most egregious paper trails. In the intervening years some formidable systems have been built up, gradually adding complex functionality bit by bit, extending their capabilities and their reach into the businesss modus operandi. However, built on the mantra that greater automation...
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