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By August MAJER, Principal Consultant Nina MULLER, Senior Managing Consultant, Wavestone
Artificial intelligence is no longer just a promise for the future of the insurance industry. Across all markets and lines of business, insurers have launched AI pilot projects, invested heavily in data and analytics, and experimented with automation in underwriting, claims management, customer service, and fraud detection. However, despite this swift adoption, a striking contradiction remains: AI is widespread, but true transformation remains rare.
A recent industry analysis reveals that while the majority of insurers have implemented at least one AI solution, very few have succeeded in deploying these initiatives across the entire company or in...
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