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A new competitive advantage in financial services
The traditional granite face of the financial services industry has rapidly evolved into a complicated, highly competitive and dynamic portrait of change. No longer an institution with multiple branches and ATMs, today’s banks service huge numbers of customers through online channels. In fact, the Internet is quickly becoming the preferred way to access personal financial information and execute transactions.
As a result of the increasing online business shift, financial institutions must manage an extended global application delivery chain – one marked by variability, high volume and complexity. How do financial institutions successfully service their customers amidst all of this...
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