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CACEIS -the asset servicing banking group of Crédit Agricole- has obtained ISO 9001 certification for its custody services in France. AFNOR Certification, the French standardisation organisation underlined CACEIS’s dynamic approach to adapting its products, services and processes to the changing needs of its clients. One of the other key points highlighted was the regular measurement of customer satisfaction. This certification joins those for fund administration, middle office and reporting that were recently renewed. These certified processes involve a total of over 1,500 staff in France. CACEIS is also ISO 9001-certified in Belgium and Luxembourg for its fund administration and transfer agency activities. The Luxembourg certification additionally covers distribution support, and...
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