KPMG International’s ‘Customer experience in the new reality’* sheds light on new customer experience expectations in a post-Covid reality. The largest survey of its kind, the Customer Experience Excellence Center analysis, supported by customer specialists KPMG Nunwood, reveal the brands that have been the most agile and responsive to changing customer behaviors in light of Covid-19.
KPMG surveyed over 1,000 customers for its Luxembourg study, covering 80 brands across 9 sectors. The ranking of the top 10 Luxembourg brands released on july 17, and an in-depth analysis of the Luxembourg market will follow in September. LALUX emerged as the top brand in Luxembourg, while Spuerkeess and Ernster followed in second and third place respectively.
2020’s top...
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