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By Arnd HESSELER, Dr. Jörk JARICK and Christian von SCHIRACH, zeb consulting*
The shortage of skilled workers has become an omnipresent issue for board members and HR managers in the financial services industry – and that’s a good thing! It can be explained with a combination of cross-industry effects resulting from the demographic gap, which is due to the years with low birth rates, an aging workforce with baby-boom employees who are increasingly reaching retirement age, and a change in values that is leading to less loyalty to the employer and therefore to increasing turnover rates.
For financial services providers, there is another industry-specific effect that makes the shortage of...
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